Shipping policy

Processing Time:

  • Orders are typically processed and dispatched within 1-3 business days after payment confirmation, excluding weekends and holidays.
  • During busy periods or promotional events, processing times may be slightly extended. We appreciate your patience during these times.

Shipping Method:

  • We offer Standard Shipping: Estimated delivery within 4-7 business days. However, delivery times may vary depending on the courier's schedule and other factors.
  • We strive to provide reliable and efficient shipping to ensure your order reaches you in a timely manner.

Cash on Delivery (COD):

  • We offer Cash on Delivery (COD) as a payment option for your convenience.
  • With COD, you can pay for your order in cash upon delivery. Please have the exact amount ready to expedite the delivery process.
  • Please note that COD may not be available in all areas. If COD is not available for your location, alternative payment methods will be provided during checkout.

Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the shipping destination.
  • Our shipping rates are competitive and reflect the cost of providing reliable shipping services to our customers.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing a tracking number and instructions for tracking your package.
  • Please allow up to 24 hours for the tracking information to update in the courier's system.

Delivery Issues:

  • If you experience any issues with the delivery of your order, such as delays or lost packages, please contact our customer support team at +92 303 2169333 or muraqqa.info@gmail.com for assistance.
  • We will work closely with the courier to resolve any delivery issues and ensure that your order arrives as promptly as possible.

Incomplete or Incorrect Addresses:

  • Customers are responsible for providing accurate and complete shipping information at the time of checkout.
  • We cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please verify your shipping address before finalizing your order.

Returns and Refunds:

  • For information on returns, exchanges, and refunds, please refer to our Returns & Exchanges Policy.

Questions or Concerns:

  • If you have any questions or concerns regarding our shipping policy or any aspect of your order, please don't hesitate to reach out. Our customer support team is here to assist you.